What is IBM Lotus Forms Viewer? IBM Lotus Forms Viewer is a program specifically designed to enable users view XFDL and XForms, plus other Lotus Forms. The user can view the forms from the Web or through the program’s user interface. Opening the program, a blank user interface will appear, where only the menu bar and toolbar will be shown. The open folder icon allows the user to browse for the form to be viewed.
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Once the appropriate form has been opened, it will appear on the blank page. From the viewing window, the user can input all the necessary information being asked by the form. The program supports hotkeys to enable the user to launch certain tasks of the Viewer through keyboard combinations. For instance, pressing the keys ALT + F1 will open the Viewer Help option, while ALT + F7 launches the spell check tool. CTRL +F launches the font dialog in a rich text field, CTRL + G opens the paragraph dialog in a rich text format, while CTRL + M will send the form via email. Users are likewise provided with a predictive input checking tool, which will display text input errors; as well as options for configuring date format and tabbing options.
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Please website with your friends and colleagues.com.us.ml.mobi.net.org The Definitive Source for Everything CAC Common Access Card help for your Personal Computer Be notified of page updates Powered by: Also available at: SOME PROBLEMS YOU MAY RECEIVE WHILE SETTING UP YOUR CAC READER & SOFTWARE NOTE: This page lists all known problems and Solutions (that I and others have come across). I hope one of these will answer whatever problem you are having. Please don't email me telling me my Solutions don't work. Everyone of these have worked on several other computers. If your particular problem is not on this page, please feel free to and we will figure it out together. Disclaimer: These fixes are for Home Users Only. Do not attempt these on your Government Computer (unless otherwise noted) THE 18 CURRENT PROBLEMS with SOLUTIONS BEING EXPERIENCED 1.
To use your CAC with your Mac, use the. Please verify in step 6 which CAC enablers will with work with your version of Mac OS. See how to make DTS work by following guidance on the. All Army Knowledge Online (AKO) users who have a CAC should now be migrated to DoD Enterprise Email (DEE) and will no longer be able to access their AKO email with username and password. DEE is only accessible via CAC, so, please look at this for information you will need to access your email. If you have a ' GEMALTO TOP DL GX4 144', ' GEMALTO DLGX4-A 144', ' Oberthur ID One 128 v5.5 Dual', ' Oberthur ID One 128 v5.5a D', or ' G&D FIPS 201 SCE 3.2' CAC, are using Windows 10, 8.1, 8, or 7, you ' might' be able to use your CAC installing ActivClient. If you have the ' Oberthur ID One 128 v5.5 Dual' CAC and it does not work with your Windows 7 or below computer you need to install, AND then 5a.
Windows 10 users, install 6. Mac users who have purchased the IO Gear GSR-202, GSR-202V, or GSR-203 CAC readers may have problems. We've worked with and to find an update which is actually a downgrade for the firmware on the reader. Please follow guidance to update / downgrade your CAC reader. Windows 7 (64 bit) users who have the IO Gear GSR-202 CAC reader and are having problems with the reader not staying in device manager after the computer is restarted should then restart the computer to fix the problem. This has worked for some people, others are still having the problem.
To update the driver manually, follow this. The only other solution for it not working is to return it. Windows 8 and 8.1 information is on this. Windows 10 information is on this.
Created dedicated to providing information for people getting ready to retire (or separate) from the Army. Internet Explorer 11 on Windows 10, 8.1, 8, and 7 needs some assistance to work. Receiving 'Error 500' when visiting your webmail. If you are having problems accessing CAC enabled websites, try disabling your Antivirus / web protection, if this works.
Sometimes it takes an uninstall to get it to work Avast users do this: Add.mail.mil. and any other websites you can't access to the Exclusions section of Main Settings, see. More information about what Avast is doing can be. AVG users follow their by adding to the exceptions list Bitdefender ), then select Settings under ONLINE THREAT PREVENTION, click the white checkmark in the blue oval to make it turn gray.You can also manually add an exception for each website you are having problems accessing by selecting the Protection option (on the left), then select ONLINE THREAT PREVENTION, followed by exceptions. From here manually type in the webmail server addresse(s).
You may also uninstall the program and find a program. Covenant Eyes can cause issues for some people. Only fix we could find is to uninstall it. Please call 877-479-1119, they can help troubleshoot the issue. One person I spoke with had an outdated version.
Once the new version was installed, it worked again ESET users can try, or uninstall the program Kaspersky users follow their by adding to the exceptions list. Another person had to. Another Kaspersky fix is to turn off 'Inject script into web traffic to interact with web pages' located under Settings, Additional, Network.
Uncheck Inject script into web traffic to interact with web pages (under Traffic Processing), Select Continue -Yet another Kaspersky fix is to change the 'Encrypted connections scanning' option to 'Do not scan encrypted connections' located under Settings, Additional, Network settings. McAfee users follow their to add Windows Defender users rarely have a problem, but this may help. Go to Internet Options, Advanced (tab), deselect Enable Windows Defender SmartScreen. LENOVO laptop users having issues should uninstall ' SUPERFISH INC VISUAL DISCOVERY' Read this for more information.
If you are a Windows 10, 8.1, or 8 user and are having problems digitally signing PDFs, make sure you have installed. The built in PDF reader will not allow digital signing. If you see: f5 Your session could not be established., You might also need to if you are a. If you have been issued a new CAC since 1 February 2016 and are having problems accessing CAC enabled websites, you may have a CA certificate above 33 and need to update your on your computer. When trying to sign a PDF with Windows 10 using Adobe Reader DC, receive 'Error encountered while signing: The Windows Cryptographic Service Provider reported an error: Key does not exist.
Error Code: '. If you have encountered any CAC enabled websites that have been working, recently stop working, please try adjusting your DNS.
Some people are receiving an error message similar to this: ' The DNS server might be having problems. Error Code: INETERESOURCENOTFOUND' You may also be seeing: ' Contact your network administrator or Internet Service Provider' ' The DNS server may be experiencing problems.
Windows Help and Support can provide more information about DNS.' Follow guidance to change your DNS server. Some websites that were once accessible from any CAC enabled computer such as: ATRRS, MedPros, MOBCAP, US Army Signal Center, MyArmyBenefits, and Army Reserve Account Maintenance and Provisioning (ARAMP) websites are now only accessible from the. Which means no more CAC access from home. You'll now need to access these sites from your unit, use your organizations Citrix connection , or unit issued computer and use VPN. Problem 1: Receive ' is incorrect' message (when logging onto computer).
This IS a fix for a Government Computer. Solution 1-1: Have another person logon to the computer with their CAC and update the DoD Certificates, Solution 1-2: Have another person logon to the computer with their CAC. Once logged in, Double click the ActivClient Client Agent button (down by the clock in the lower right corner of your screen).
Click on Tools, Advanced, select Forget State for all cards. Log off, and have affected user sign back on. Solution 1-3: Go to:, select Replace Certificate to avoid going to a RAPIDS ID card office. NOTE: You will need internet access and 2 CAC readers on this particular computer for this to work.
Solution 1-4: If the above Solutions don't work, you will need to visit a and have them update the certificates on your CAC. (You may walk out with a new ID card). Problem 2: Receive 'The system could not log you on. Your credentials could not be verified' message (when logging onto a computer). This error message only affects Government Computers. Solution 2-1: Have another person logon to the computer with their CAC and update the DoD Certificates, Solution 2-2: This error is mostly seen when a Soldier tries to logon to a computer that is part of a domain that his / her account has been deleted (or never had an account). Contact your local Help Desk to verify whether your user account is still in the system.
Solution 2-3: Verify that you have the network cable plugged into the computer and try it again. Solution 2-4: The computer may have been removed from the network. You may need to check with your IT department to verify this. This happens when a computer is unplugged from the network for a certain period of time (45-60 days for most organizations) Solution 2-5: Unplug the network cable, logon (you will be logging on with cached credentials) then plug the cable back in. NOTE: This will only work if you were the last person to logon to this computer. Solution 2-6: If you are a dual CAC holder, and trying to access your computer when away from the office. You will have to use the same CAC you used to logon to the computer the last you time you logged into it on the network.
This is due to the way your credentials are cached on the computer. Solution 2-7: Open ActivClient, double click My Certificates, then double click on any of the certificates. Click the Advanced tab and scroll down to and select ' Subject Alternative Name. ' You will see in the bottom window Principal Name=##########@mil. This is your UPN (User Principle Name). This must match what is in Active Directory for the account's LOGIN NAME. An administrator can verify they are the same.
Solution 2-8: If you have a 3rd party DAR (Data at Rest) called Credent installed, it seems to encrypt something in the user's profile that will not allow them to logon cached. If you have your administrator's help, you can decrypt all of your user data, then be able to logon to the computer again. The exact file causing this is not known. Solution 2-9: Verify if your Smart Card service is started for instructions. Solution 2-10: You may be trying to login to your computer with your (16 digit) certificate rather than your (10 digit) certificate, select the certificate that is only 10 digits long instead of 16 digits. Solution 20-11: If you have received a new CAC after 11 June 2016, and trying to use the DoD visitor access, you won't be able to. DISA has not figured out a way yet to authenticate the CACs with the newer Root certifications of Root CA3 and Root CA4.
You will need to request a regular account for the DoD organization. Problem 3: When installing ActivClient, receive 'This application has failed to start because MOZCRT19.dll was not found.
Re-installing the application may fix this problem.' Solution 3-1: Once ActivClient installs, search your computer for ' MOZCRT19.dll' (another user found it in the Internet Explorer folder). Copy it into C: Program Files ActivIdentity ActivClient.
Now go to Add / Remove programs in Control Panel (XP), or Programs and Features in Vista, or Uninstall a Program in Windows 7 or 8. Highlight the ActivClient and select Change. Select Repair and the install should work. Solution 3-2: Uninstall Firefox, restart computer, reinstall ActivClient again, then reinstall Firefox again. Problem 4: While attempting the above fix you receive 'The Call to DllRegisterServer Failed with Error Code 0×80004005' on Windows Vista Solution 4: You need to run 3 above as an administrator or in the Users option in Control Panel Problem 5: When attempting to ActivClient 6.1, the icon is not a folder with a zipper on it, or a different program opens up.
Somehow your file association was changed on your computer. Solution 5: This can be fixed by re-associating.zip files to the Windows Compressed Folder. Vista / 7 / 8 fix: Press the following keys on your keyboard, this will open up your Run line. Type in CMD, once in the DOS screen: type in assoc.zip=CompressedFolder (there is a space in between assoc &.zip) You may need to run the CMD prompt as an administrator Vista / 7 / 8 fix (alternate): Right click the file, Select Properties, Click the Change button. When the Open With box opens up, select Browse and navigate to C: Windows and click on explorer.
It should be immediately below the folders. Select Open, OK, OK, OK. XP fix: Double click My Computer, Select Tools, Folder Options, File Types, Scroll down to (and select) ZIP, Click the Change button, Select Compressed (zipped) Folders under Recommended Programs, select OK. Now try right clicking your zip folder again and select Extract All. Problem 6: You are not receiving the standard 'Insert Card, or press Ctrl Alt Del' message when using Windows Vista or Windows 7 on a Government Computer. Solution 6: Press, it will then ask you for your Smart Card.
If it comes up to a username and password screen, select ' Switch user' button and you should see the option for Smart card. Problem 7: When trying to install ActivClient, it states 'Error 1500, another installation in progress, you must complete installation before continuing this one.' Solution 7: Look for a remedy Problem 8: When installing ActivClient, it stalls during installation and receive a message stating: 'Your administrator will not allow this to happen.' Solution 8-1: Make sure you are running the installation as an administrator Solution 8-2: Disable your Antivirus software, as it may be blocking the installation. McAfee is famous for making installs difficult.
Problem 9: You have ActivClient installed on your computer, but do not use your CAC reader that often AND you are tired of the annoying message that pops up telling you you do not have a CAC reader plugged in. Solution 9: Follow the guidance in this to disable the message. Problem 10: After installing ActivClient, you are still unable to access DoD CAC enabled websites. Solution 10-1: Internet Explorer users: Follow this Solution 10-2: Firefox users: Follow instructions Problem 11: Received 'Error 2738.
Could not access VBScript run time for custom action' while installing ActivClient. Solution 11: Look for a solution Problem 12: When opening ActivClient with the Oberthur ID One 128 v5.5 Dual CAC and you do not see anything in the large white section, you probably only have ActivClient 6.2.0.50 installed Solution 12: Problem 13: You want a way to remove CAC certificates automatically from Internet Explorer when removing your CAC. Solution 13: Open ActivClient (Only works in AC 6.2.0.x), Click Tools, Advanced, Configuration., Certificate Availability, Change the No to a Yes at the Remove certificates from Windows on smart card removal option (A restart of your computer will be required).
All Army Knowledge Online problems and Solutions are located on this. / eSign (No longer used by the Army) CAC / Problem 1: The CAC reader driver did not automatically install correctly Solution 1-1: Go to Device Manager (Instructions are on the ), scroll down to Smart Card readers, right click the CAC reader that shows up below Smart Card Readers. It may also show up under unknown devices.
Select Uninstall. It will give you a message. Once it is uninstalled, unplug the reader from your computer. Wait a few moments, then plug it back in. It 'should start to install itself.
If that doesn't work, keep reading for other ideas below. Solution 1-2: If you have an SCR-331 CAC Reader and using Vista, Windows 7, or 8, and are still having problems getting the reader to be recognized by ActivClient, or your CAC reader shows up as STCII Smart Card Reader follow these for updating the firmware on the reader. Problem 2: Receive quick beep when you start your computer with the CAC reader plugged in, or when plugging in your CAC reader. Solution 2: Change the following registry key to 0 from 1 by going to Start, Run, type in ' Regedit' (without the quotes) and navigate to: HKEYLOCALMACHINE Software ActivCard ActiveClient Notification NoReaderWarning Enable Problem 3: Card does not read consistently Solution 3-1: Try cleaning the gold portion of the CAC with a clean pencil eraser. Solution 3-2: Your card could be wearing out. It may be time to get a new one. Click to find an ID card office.
Solution 3-3: Your reader may be showing signs of wear. Click to find a new one. Problem 4: CAC reader is seen in Device Manager in Windows but software (Error 1920 on Windows 8): Information: Windows runs the Smart Card service as a local service and without it, smart cards will not work. Another symptom of this is when the Card Icon does not show on the logon screen (Government computer). Solution 4-1: Make sure the ActivIdentity Shared Store Service is started. Here's how: Click Start, type in: services.msc in the search box, double click on: ActivIdentity Shared Store Service.
Make sure the Startup type is set to Automatic and if not started, select Start. Solution 4-2: Run this to fix your Smart Card service. If you have problems with the other file, try this. NOTE: This will not work on Windows 8.1 Solution 4-3: Log on as the local administrator. Go to Start, Run, type in: services.msc, Verify that both ActivClient middleware and SmartCard services are stopped. (Windows 8 users hover your mouse in the lower right corner of your screen to get the Charms bar to show up. Click Search, type in 'regedit.exe' then click it with your mouse.) From the Run line (XP) Search programs and files (Windows Vista & 7): type: Regedit Navigate to 'HKLM Software Microsoft Cryptography ' Right click on the Calais folder then choose 'Permissions'.
Verify 'LOCAL SERVICE' exists, if it doesn't, click 'ADD' In the large white box type 'LOCAL SERVICE' IF your computer is part of a domain, you will need to add your computer name before 'LOCAL SERVICE' Click Check Names, then OK. Select Local Service - Click Advanced (button) - in the Permissions (tab) select LOCAL SERVICE - and click Edit. (Windows 8 / 8.1 users will need to click ' Show advanced permissions' to see these). Mark the following with Allow: Query Value Set Value Create Subkey Enumerate Subkeys Notify Delete Read Control Close all open windows Open Services.msc again, Start smart Card Service, Start ActivClient middleware Service. CAC Reader 'should' now be showing in ActivClient.
Solution 4-4: Follow these for modifying your registry to make the Smart Card service start. Problem 5: How can I use on my computer with ActivClient? Solution 5: Once the second CAC reader is physically functioning: Double click the ActivClient icon (down by your clock), select File, Use Reader, Select the other reader. Go to Tools, Advanced, Make Certificates Available to Windows.
You should be able utilize either CAC on your computer now. Here is a showing how to do this. Problem 5a: How can I use 2 CAC readers on my Windows 10, 8.1, 8, or 7 computer without ActivClient? Solution 5a: Plug it in and use it Problem 6: How do I get the message to stop coming up that says my CAC reader isn't plugged in? I get a notice every time I start my computer that my reader isn't installed. I own a laptop and don't plug in the reader unless I need it. Solution 6: Go to Start, All Programs, ActivIdentity, and click on Advanced Configuration Manager.
Select Notifications Management. Double click Display No Smart Card Reader Alert, it will automatically change from a YES to a NO. Here are showing you how to do this. Problem 7: Receive 'An internal error has been encountered (the specified smart card is no more available for use)' when trying to access CAC using ActivClient 6.1 on computers with built in CAC reader and trying to use an external at the same time. Solution 7-1: Upgrade to, Oberthur ID One 128 v5.5 Dual card holders may need a further to ActivClient 6.2 Solution 7-2: The built in reader is taking priority over the external. Unplug the external and try the internal reader.
On some computers (Gateway), the CAC has to go in upside down. Problem 8: Receiving message 'No Card Reader Found' when using RDP (Remote Desktop Protocol) between 2 computers.
Solution 8: ActivClient is designed to only work with the card reader installed on the VIEWING computer. Users MUST install the card reader & driver to the computer they are sitting at, not to the target computer (where ActivClient is installed). If just configuring another computer with reader and software it should be done FROM THE CONSOLE of that machine. Problem 9: How do I? Solution 9-1: If you know your current PIN.You have 3 options: - With ActivClient installed right click the ActivClient icon (down by your clock), select PIN Change Tool. Enter your current PIN, then your new PIN twice, hit Next. If you are using the follow this.
Solution 9-2: If you don't know your current PIN, your only option is to Problem 1: Can I use DTS with my Mac or Linux computer? Solution 1: Yes you can. The current version of DBSign called DBSign Universal Web Signer is available when accessing the DTS website and will allow all computer platforms to use it. NOTE: Look at #2 below and for troubleshooting tips.
NOTE specifically for Mac users: You will get a blank page when trying to navigate to your Authorizations or Vouchers until you do the following: Click the word Safari, uncheck Block Pop-Up windows Problem 2: Unable to access DTS (Error message 'There has been a problem with Login. Problem getting security information from your computer. Please contact your DTS site administrator for assistance.' ), or DTS stalls at DBsign: logging into cryptographic libraries. Solution 2-1: Follow the guidance in this Solution 2-2: In Internet Explorer: Go to Tools, Internet Options, Security (tab), Click on Trusted Sites (green checkmark), Click Sites (button), in the Add this website to the zone: type in '.osd.mil' after unchecking 'Require Server Verification', click add (button), select close, then click OK Solution 2-3: Go to: Tools, Internet Options, Security (tab), single click on Internet (globe).
Uncheck the box for Enable Protected Mode (down near Custom level.) button. Problem 3: DTS screen flashes up, then disappears after you select login.
Solution 3: Check your pop-up blocker(s), they are more than likely 'killing' the page that is attempting to pop up. DTS loves pop ups.:) Problem 4: DTS will not allow you to get past the logon screen in Vista or Windows 7 (64 bit).
Solution 4: Make sure you are using the (32 bit) Internet Explorer. If you don't see it in your list of programs, navigate to: Files (x86) Internet Explorer double click on iexplore.exe (it will be approximately 622KB in size). You can also copy / create a shortcut for this program to your desktop. Problem 5: DTS error: 'Your user account could not be found or is locked, or your certificate has been revoked. Please contact your local Registration Authority (LRA) or Verifying Official (VO) to obtain a new PKI certificate or to find additional information.' Solution 5-1: Your account is more than likely 'in between' your old and your new unit (which means you are not attached to any units). Contact your current unit's DTS person and have them 'Receive' you.
Solution 5-2: A revoked certificate means you'll need to to get a new CAC. Problem 6: DTS Login Error: 'There has been a problem with your login. Your user account could not be found or is locked.
Please contact your DTS site administrator for assistance.' Solution 6: Your account is more than likely 'in between' your old and your new unit (which means you are not attached to any units). Contact your current unit's DTS person and have them 'Receive' you.
Problem 7: When attempting to access DTS you receive 'There has been a problem with your login. Your certificate is invalid or expired. Please contact your local Registration Authority (LRA) or Verifying Official (VO) to obtain a new certificate or CAC card. Error is: -, dbsign code: 112' reading credentials' (See image below).
Solution 7-1: If you were recently issued a new CAC, you might have selected the old certificate, rather than the new one. Close the web browser, remove CAC from reader. Reinsert CAC, then attempt to access DTS again.
You can clear your old certs by following slide 14 of this. Solution 7-2: This means your CAC is expired, or the certificates have been revoked for some reason. Your only option is to get a new CAC.
Solution 7-3: For Mac users, try if you have received a new CAC and the site used to work. (Evaluation Entry System) All Evaluation Entry System problems and Solutions are located on this. (BY THE NUMBER) Error Codes (Specific Numbers) problems and Solutions are located on this. FIREFOX Firefox problems and Solutions are located on this.
(formerly known as MyForms) FORMS has been replaced by Evaluation Entry System (EES), problems and Solutions are located on this. INTERNET Problem 1: Receive: 'There is a problem with this website security certificate.' Your options are listed as 'Click here to close this webpage' or 'Continue to this website' where it states it is not recommended. Solution 1: Latest DoD Certificates are needed, instructions where you can download and install them are Problem 2: Receive the message: 'You do not have Permission to Access this resource.' Solution 2-1: Verify that you do have all needed software installed, Visit the to double check what you installed already. Solution 2-2: Verify that you are using Internet Explorer when attempting to register your CAC.
If you are using Firefox, please look at the for the needed CAC reader configuration. Solution 2-3: If you receive this message when trying to download ActivClient from AKO, you need to know that the ActivClient download links on AKO are for Army personnel only. If your account is listed as an Army volunteer, Guest, family member, retired, or other military branch, you will not be able to download the file from AKO. Other military branches look to find where you can download ActivClient from your respective branch. Solution 2-4: Go to: from this link. Your AKO shortcut in your favorites could be outdated.
Simply re add AKO to your favorites replacing your existing favorite. Solution 2-5: Follow guidance in this Problem 3: CAC works to sign forms, but cannot access CAC enabled websites. Solution 3-1: Use Internet Explorer for any websites that need to use your CAC (IF using Firefox). Solution 3-2: Follow guidance in this, or watch this Solution 3-3: If you insist on using Firefox, follow this AFTER you get it working with Internet Explorer. Problem 4: If you can access some websites with your CAC, but some don't work (e.g. AKO, the USMC MCNOSC site or the OWA for NMCI site) Solution 4-1: Click Tools, Internet Options, Advanced (tab).
Scroll to the bottom. Make sure TLS 1.0, 1.1, & 1.2 are all checked, and SSL 2.0 & 3.0 are NOT checked. Solution 4-2: Follow guidance in this, or watch this Problem 5: Are you having problems accessing ATAAPS (Automated Time Attendance and Production System)? Information: Bob Ridenour at Fort Gordon figured this out: 'If you have the Common Policy cert ificate installed it prevents access to ATAAPS.
More specifically, it affects all CACs with a CA-25 or higher. ' More Information: He has gotten rid of the problem locally, but has received emails from individuals outside of his organization who have the Common Policy cert installed. When someone receives an email from one of these individuals you get a message (see screen image below) that asks if you want to install the policy.
If you select ' No' it's not a problem, but most users have a tendency to select ' Yes' even if they've been instructed otherwise, which starts the infection process all over again. If the user chooses 'Yes' it installs the cert, then when they send an email the recipient gets the common policy popup, etc. Solution 5-1: Open Internet Explorer, Click: Tools, Internet Options, Content (tab), Certificates (button), Intermediate Certification Authorities (tab), look down the Issued To column for: Common Policy, select it and then click the Remove (button).
You will have to confirm that you do want to delete the certificate, select Yes This image is what people clicked on and installed the Common Policy. Select No when you see it next time. Solution 5-2: This guide shows other settings that should also be set in Internet Explorer Problem 6: Air Force users receiving 'CA Not Recognized' error message when attempting to access the Air Force Portal Solution 6: Follow the guidance on the.
Problem 7: Air Force users receiving 'There was a problem with this browser accessing your CAC for authentication. You may have pressed 'cancel' button in your browser's certificate selection prompt. If you are trying to authenticate with your CAC, please clear your SSL sessions. In IE go to the Tools-Internet options.
Select the content tab and press the 'Clear SSL State button.' If this does not work or you are unable to complete this close all open browser windows and try again.
Solution 7: Follow the guidance on the. Problem 8: Receive the following error message ' Your current security settings do not allow this file to be downloaded.' Solution 8: Open Internet Explorer, click Tools, Internet Options, Security (tab), select the Internet icon, click the Custom level. (button), scroll down to the section titled Downloads and under File downloadmake sure Enable is selected. Problem 9: 'This page can't be displayed' message appears on your computer screen when trying to access a CAC enabled website. You can replace the web address below with any number of websites.
Solution 9-1: Hit refresh on your web browser Solution 9-2: Go through this Solution 9-3: Verify your CAC is not expired, if so, FORMS (No longer used by the Army) The ideas on this website are from regular people's experiences. I have been told by Army Publishing Directorate (APD) to send users to their help desk so they become aware of the problems with this program. 703-692-1306 / DSN: 312-222-1306, or If you are having problems accessing the CHESS website, contact the CHESS help desk at: or 888-232-4405 / 703-806-1019 / DSN: 312-656-1019 (Monday - Friday 0800-1700 EST). Problem 1: Receive 'Error loading C: PROGRA1 COMMON1 INSTAL1 engine 6 INTEL31 Ctor.dll' when attempting to install Lotus Forms. Solution 1: Uninstall PureEdge Viewer (via Control Panel), Restart computer, then attempt Lotus Forms install again Problem 2: Word Sign is GRAY after installing IBM Forms Viewer / Lotus Forms Viewer / Pure Edge Viewer Solution 2-1: If you upgraded from Pure Edge Viewer and did not uninstall eSign / ApproveIt. Uninstall eSign / ApproveIt, restart computer, then install again. ESign / ApproveIt HAS to be installed AFTER all programs that you want to be able to digitally sign.
These programs include: Office products, IBM Forms viewer, Lotus Forms, PureEdge, & Adobe Reader. Solution 5-1: To correct the problem, you must make sure the Viewer has read/write access to certain registry keys. The Viewer requires read/write access to the following paths/folders that are defined by the following registry keys: 1. HKEYCURRENTUSER Software Microsoft Windows CurrentVersion Explorer Shell Folders AppData 2.
HKEYCURRENTUSER Software Microsoft Windows CurrentVersion Explorer Shell Folders Personal 3. HKEYCURRENTUSER Software Microsoft Windows CurrentVersion Explorer Shell Folders Desktop 4. HKEYLOCALMACHINE Software Microsoft Windows CurrentVersion Explorer Shell Folders Common AppData In addition, the Viewer requires read/write access to the following registry keys: HKEYCURRENTUSER Software Classes HKEYCURRENTUSER Software PureEdge HKEYCURRENTUSER Control Panel Desktop HKEYLOCALMACHINE SOFTWARE Microsoft Windows CurrentVersion App Paths HKEYLOCALMACHINE SOFTWARE Microsoft Windows CurrentVersion Internet Settings Accepted Documents Microsoft® Internet Explorer uses the following key and its sub-keys in order to properly host the Viewer. Access to these keys is critical in allowing the Viewer to interact with Internet Explorer: HKEYCURRENTUSER Software Microsoft Solution 5-2: If the instructions confuse you above, look at: Problem 6: Receiving internal error when opening Lotus Forms.
Details show ' (in function RegistryIterator::updateCurrent@. Src RegistryProfile.cpp:line531) Stack trace (unavailable) Solution 6-1: Run this to fix your computer. If your web browser blocked the file, download this and remove the.txt at the end, then run. Solution 6-2: The following steps need to be completed while the affected user is logged in. Since they are merely modifying the keys corresponding with their user hive, elevated privileges are not necessary.
Go to Start, Run, type in: Regedit 2. Find HKEYCURRENTUSER Software VB and VBA Program Settings and delete the entire key. Click Start - Programs - ApproveIT Desktop - ApproveIT Configuration. On the default Signature Method tab ensure the option 'Sign using a certificate or smart card' is checked.
Click OK and test. Solution 6-2 Alternative: Save to your computer, then open it. You may see a blank screen with a Security Warning. Select the 'Enable Content' button. Now click on Fix ApproveIt!, select OK. PLEASE NOTE: ApproveIt 6.1 & 6.5 are the only versions that will work with Lotus Forms.
Solution 11-2: You can also try items listed at #9 or #5 in the Problem 12: If you receive an ePersona message, or 'Add digital ID' with the choice of, I want to sign this document using? Solution 12: Visit the to find out how to correct this.
Problem 13: from Pure Edge Viewer in Vista & Windows 7 64 bit systems with HP printers. (Receive an error similar to: Viewer: Printer Driver's EndPage Failed at PRINT ERROR(. Src FormViewer PrintEngine CPrintEngine.cpp:1960 Fri Jan 29 15:):2780:8) ) Solution 13-1: Download a program like, print your form to the DoPDF 'printer,' then print the PDF to your printer Solution 13-2: Open Pure Edge, Select Preferences, Printing options, Uncheck 'Print each page as a separate print job' Solution 13-3: Print your form to the Microsoft XPS Document Writer 'printer,' then print the XPS to your printer Problem 14: Receive error message: 'Unable to initialize the API at C: Progra1 PureEdge VIEWER1.5 API 65' Solution 14: Follow guidance to uninstall Pure Edge. VISTA (USER ACCESS CONTROL) Problem 1: If you do not like it, read below on how to turn it off. Solution 1-1: Visit for easy screen shot views (I prefer this method) Solution 1-2: on Chris.Pirillo.com Solution 1-3: User Access Control message.
Here is a registry hack to turn (right click, save target as on DisableUACforAdmin.reg), then double click it. You will not have to enter the registry with this small.reg file as it will automatically change the location in the registry for those of you who are uncomfortable working in the registry. I use this registry hack on my Windows Vista computers and do not get the annoying message saying that I'm not safe. If you feel you should have it after turning it off, here is another.reg file to (right click, save target as on Re-EnableUACforAdmin.), then double click it.
OTHER ERROR MESSAGES Problem 1: The system could not log you on. 'The requested does not exist on the smart card.' Solution 1-1: Switch user, then log back in as yourself. Solution 1-2: Have someone else log onto the same computer, double click ActivClient, Click on Tools, Advanced, Forget State for all cards.
This 'other' person does NOT have to be an administrator. Solution 1-3: Visit Google for another possible solution Problem 2: Receive the following error ' Please enter the for the ActivIdentity ActivClient 0.' When using Firefox. Solution 2-1: This is Firefox's 'secret code' for Entering your CAC 6-8 digit PIN Solution 2-2: You are getting this error because you are trying to use Firefox and your CAC. You have 2 options, first is to switch over to Internet Explorer for any websites you need to use your CAC. Second option is to visit the Firefox and attempt to get your Firefox working using the instructions.
NOTE: Firefox will only work with ActivClient (or OpenSC) installed. Therefore if you are using the, it won't work. Problem 3: Certificate box comes up empty when trying to access a webpage. Solution 3: Latest DoD Certificates are needed, instructions are Problem 4: Receive error message: 'Local policy does not allow you to log on interactively.' Solution 4: Latest DoD Certificates are needed, instructions are Problem 5: Government owned computer will not read CAC after computer is locked. Information: Sometimes when a user locks their computer, they are unable to unlock it because their CAC will not read.
The research points toward buffer overflow errors and memory write errors due to registry key permissions. Two workarounds have been found: Solution 5-1: Disable Windows Aero theme, instructions can be read on or Solution 5-2: Unplug and re-plug in the CAC reader or keyboard w/CAC reader (this is the equivalent of rebooting the reader, but only works for external CAC readers) Problem 6: Problem accessing some CAC enabled websites Solution 6: Run this.
To clear out old certificates from your computer. If your computer blocks the download, please download this and remove the.txt from the end of the file name. PROBLEMS WITH NO KNOWN RESOLUTION Please continue to check back later to see if a Solution has been found If you've found a Solution for this, please NONE right now Question 1: How can I set up my personal Windows computer to be able to login with my CAC (like my government computer)? Answer 1: You can try if you are using Windows 7 or 8.
(I personally have not tried it). Please how it works for you. I only have 1 CAC, and need to access multiple computers at the same time.
So, I can't afford to tie it up on one computer. Notes from a person who tried the idea above: 'The solution listed above worked great. Just remember after restart when you set it up, the first password you put in is the User Account Password, then when clicking finish to test, I had to select the second certificate on the popup. All went well! ' Question 2: Can I set up my personal Mac computer to be able to login with my CAC? Answer 2-1: Follow this guidance in this Answer 2-2: Follow these (I have NOT tested this). Question 3: Are Individual Ready Reserve (IRR) Soldiers eligible for a Common Access Card (CAC)?
Answer 3: IRR Soldiers are issued the Armed Forces of the United States Geneva Conventions Identification Card (Reserve) (Green). If on active duty orders for 31 days or longer the IRR Soldier can receive a CAC.
Members being released from active duty with a Military Service Obligation (MSO) are part of the IRR and will be issued the green Reserve ID cards. Question 4: Are s and family members eligible for a Common Access Card (CAC)? Information: The CIO/G6 recognized the need to provide stronger authentication for retirees and had a working program to provide Smart Cards with DoD PKI certificates to Army retirees and family members. The cards were used as an alternative to username password login to Army websites. The was limited to 2,500 users and evaluated user experience and the overall acceptance of using the card as a replacement for username / password login. Other alternatives such as One Time Passwords were also being considered.
Sites such as MyPay will be allowed to continue to use username and password until a stronger authentication solution is fielded. This Pilot program on 1 October 2012. Answer 4: Not at this time.
Retirees will continue to receive the traditional Retired (blue) or Reserve Retired (red) cards. Family members will continue to be issued the tan or red cards. Question 5: I am retired and do not have a CAC anymore. How do I access my military records, since iPerms is 100% CAC authentication?
Answer 5-1: Your records are archived; therefore, veterans and authorized family members must request a copy of their records by submitting a prepared Standard Form 180 to the appropriate address listed on the back of the form or by going to the following website to submit the request electronically: NOTE: If you do not consider yourself 'computer-savvy,' or want to discuss this with someone at the facility, the number to call is 1-866-272-6272. Answer 5-2: Visit the National Personnel Records Center, Saint Louis.
Answer 5-3: iPerms is, but HRC is not 'yet.' Visit: Enter your AKO Login: & Password:. Question 6: TLS 1.0 will not stay checked, and / or SSL 2.0 keeps checking itself in Internet Explorer.
Answer 6-1: Open Internet Explorer, Select Tools, Internet Options, Advanced (tab), click the Reset.(button) under Reset Internet Explorer settings. Answer 6-2: Create a on your computer. Answer 6-3: McAfee Antivirus can also cause this problem. If this is a home computer, try uninstalling McAfee, restart computer, then see if you still have the same problem. You still need protection, so, look for other Antivirus programs. Question 7: You are not able to access your old CAC encrypted files after receiving your new CAC. Answer 7: Emails & Files- Follow along with this explaining how to complete this process.
You will need to logon to the server with your current CAC (this authenticates you as you). The websites mentioned in the guide can only be accessed from a US Government computer and network. Question 8: Prompted repeatedly for your CAC PIN when using Windows 7 (and 8) built in Smart Card utility accessing CAC enabled websites. Background: The way Windows 7 (and 8) accesses your CAC It doesn’t cache your CAC PIN on your computer Solution 8-1 Windows 7: Install 6.2.0.x (this program will cache your PIN for 15 minutes). Solution 8-1a Windows 8: Install or purchase (these programs will cache your PIN) Question 9: My email address is incorrect on my CAC, How can I fix it? Answer 9: THE WORD No longer an issue with.
CREATE A NEW USER PROFILE. Windows 7 & 8/8.1. Mac OS If you have questions or suggestions for this site, Michael J. Danberry Are you interested in subscribing to the? Last Update or Review: Monday, 31 December 2018 14:46 hrs The following domain names all resolve to the same website: ChiefsCACSite.com, CommonAccessCard.us, CommonAccessCard.info, & ChiefGeek.us.